Talk to us
Questions about a job, a delivery, or your account? Send a message and the support team will reply within one working day.
How support works
Raise a ticket
Pick your issue from the Help Center topics. Tickets are auto-assigned to the least-busy online agent, and urgent issues carry a 24-hour response SLA.
Get a reply, then close it
The agent resolves your issue with a note. You close the ticket yourself and rate the help with stars.
Or start a live chat
Chat opens with an auto-greeting and an agent picks it up from the queue. Close and rate it the same way.
Signed in? Raise tickets and chat from the Support section of your dashboard. For safety issues inside a live job, use SOS — the support team is alerted immediately.
Support hours
Saturday to Thursday, 9:00 AM – 9:00 PM (Asia/Dhaka). Urgent safety issues inside a live job are escalated immediately, day or night.
Office
Dhaka, Bangladesh — full address published with the Phase 4 office pages.